Shipping Policy

• Shipping Carriers: We use GLS, and DHL for shipping. The carrier used for your shipment will depend on your location and the shipping method you choose at checkout.
• Shipping Times: Estimated shipping times for orders within the EU are 2-4 business days. Please note that it may take up to 14 days for some orders depending on the shipping carrier and your location.
• Shipping Costs: Shipping costs depend on the destination country and the size of the package. Shipping fees will be calculated and displayed at checkout based on these factors.
• Order Processing Time: Orders are processed within 24-48 hours. Once your order is processed and shipped, you will receive a notification with tracking information.
• Tracking: We provide tracking information for all orders. Once your order has shipped, you will receive an email with the tracking number and a link to track your order.
• Delayed or Lost Orders: If your order is delayed or lost, please contact us at management@mambas.eu. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.